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Service Enhanced Housing

Our Service Enhanced Housing model is a holistic approach to meeting the needs of residents and incorporating resident agency into the decision-making process from the onset of a new development to the types of programs and activities that occur in their homes.

At Homes for America, we understand that everyone deserves to live in a safe, quality, and healthy home. We are committed to enhancing communities by providing various opportunities that help to improve the lives of residents while also creating ways for residents to live in dignity and thrive as the best versions of themselves as valued members of the community in which they live.

Resident Services

“We Place Resident Success at the Center of Our Work.”
Enhancing resident satisfaction every day

At Homes for America (HFA), we believe that a home extends far beyond its physical boundaries. It’s about the community, the support, and the opportunities that enrich the lives of those who live within. That’s why we are deeply committed to not just offering housing, but a holistic supportive community that fosters growth, well-being, and a sense of belonging.

HFA works to ensure the creation of ample, well-designed spaces within our communities, dedicated to hosting these vital programs and activities. These spaces become the heart of community life, where connections are formed, and lives are transformed.

CORES Certification

Homes for America proudly holds CORES Certification, a testament to our unwavering dedication to providing resident-centered services within affordable housing. This esteemed accreditation, established by the industry in 2018, underscores our robust commitment to fostering environments where residents can thrive.

The Certified Organization for Resident Engagement & Services (CORES) recognizes owners that have developed a robust commitment, capacity, and competency in providing resident services coordination in affordable rental homes. Homes for America is one of only 52 organizations nationwide to receive this certification.

Services for Every Community

Homes for America has established service standards that we implore across our portfolio that provide opportunities in the areas of education, health & wellness, nutrition, financial assistance, eviction prevention, resource and referrals, community connectivity, access to computers with high speed internet, safety and security, and a multitude of social and recreational programs.

A Resident Service Plan is crafted and ultimately shaped by residents for each community that outlines the types of programs and services that will enhance their quality of life.

Collaboration and Funding

Our approach is collaborative and inclusive, leveraging the expertise of existing services offered by public, private, and community-based agencies to their fullest potential. While we prioritize on-site service delivery for convenience and accessibility, we also encourage and facilitate resident engagement with the broader community’s resources. To support this extensive programming, we not only allocate community funds to enhance service delivery and encourage participation, but also actively pursue additional grants to fund more extensive initiatives.

Standards of Excellence and Continuous Evaluation

HFA is synonymous with quality in resident services. We’ve set high standards for the services we provide, underpinned by a structured oversight and support system that ensures these standards are consistently met. Ongoing involvement in our communities and with residents help us stay attuned to evolving residents’ needs.

Our resident services programming relies on partnerships and collaborations with others, as well as volunteers. Here are a few of the partners who have provided or do provide services to residents at HFA communities:

Community Enhancement

Enhancing resident satisfaction every day

Our Service Enhanced Housing team participates in the design process to enhance the physical spaces in our communities to ensure that they continue to provide warm, welcoming, and utilized community spaces that meet the needs of all residents.

Our community enhancement efforts also refer to how we are committed to improving the appearance of a community through modernization of its interior and exterior spaces. Successful, innovative and ongoing community enhancement results in more modern buildings and spaces that create a sense of authenticity and uniqueness within the community, giving people a place where they can feel at home and more effectively engage with the world and each other. Stronger, updated and enhanced communities result in a better quality of space and life for residents.

Behind this vision is our unwavering commitment to enhance resident satisfaction. We’ve taken decisive steps to refine our asset management, aligning closely with management companies that share our values and are as dedicated to our residents’ success as we are. This includes making the tough decisions to engage in only partnerships with those who can better meet our high standards of service and respect for residents.

As we look forward, our resolve only strengthens. Plans are underway to expand and introduce new programs all the time, designed to meet the evolving needs of the households and communities we serve.

This commitment to continuous improvement and growth underscores our belief that our work is never done.

Homes for America